Frequently Asked Questions (FAQs) – MEC

Some electricity meters have multipliers for billing purposes in order to accurately measure and charge for the amount of electricity consumed. These multipliers are only used in situations where the meter reads part of the power being used, and the multiplier adds the rest of the power.  This is used when the meter is installed to monitor a large combined load, such as many electric motors and industrial equipment, large water pumps, and air conditioners.

Implement energy-efficient practices such as using LED bulbs, unplugging devices when not in use, and properly maintaining appliances. Consider upgrading to energy-efficient appliances and be mindful of your usage patterns.

Report the outage to your utility provider immediately. Check if your neighbors are also affected. In the meantime, turn off sensitive electronic equipment to prevent damage when power is restored.

Electricity meters display usage in kilowatt-hours. Digital displays may show several different screens and then change every 4 seconds. Look for the screen that shows ‘Total kWh’. Read this number and also write down the date and time you take the reading. Take another reading the next day, recording the time and date. Subtract the new reading from the older reading, and the answer will be how much power you have used in the time between the two readings. Contact MEC at 625-3828 if you have any questions.

If you notice sparks, exposed wires, or other safety hazards, contact MEC immediately at 625-3828. Turn off all breakers in your load center or panel box and unplug any sensitive electrical equipment Do not attempt to fix electrical or meter problems yourself, and keep a safe distance from any potential hazards.

Yes, you can install solar panels. At this time, MEC does not allow any personal or private solar panels to be connected to the grid. MEC does not have a net metering programming at this time, but it is something being considered.

You can report a power outage by calling our dedicated outage hotline at 625-3828. Please provide your name, contact information, and the address or account number associated with the affected service location. Please note that the transformers and poles now have big yellow numbers on them, so you can also report these numbers. They will make it easier for the linemen to find the location.

We offer multiple payment options for your convenience. You can pay your bill online through our website’s secure payment portal using a credit/debit card. We also accept payment by mail or in person at our customer service office in Delap.

The duration of a service restoration depends on the nature and scale of the outage. In most cases, our team works diligently to restore power as quickly as possible. However, unforeseen circumstances such as severe weather conditions or equipment damage may impact restoration time. Our priority is to restore power safely for all affected customers.

If you encounter a downed power line, assume it is energized and extremely dangerous. Stay at least 30 feet away and keep others away from the area. Contact our emergency hotline immediately at 625-3828 and report the location of the downed power line. Do not touch or attempt to move the line yourself.

You can transfer a minimum of 5,000 kWh to a meter of an immediate family member to help reduce their electricity arrears.

The due date for your bill is usually printed on the bill itself. You can also find the due date by logging into your online account through www.mecrmi.com

You can pay your bill online, by mail, or in person at MEC’s main office in Delap.

MEC will issue outage notifications via text message, email, newspaper, radio stations and/or our website. You can also follow MEC on its Facebook page for updates.

You can change your billing information online or by contacting customer service.

You can cancel your service online or by contacting our customer service department. You will need to provide your account number and the date you want to cancel the service.

Your power bill will show you how much energy you used, each month and for each month over the previous 12 months, the cost per kilowatt-hour, and any additional charges. Call customer service at 625-3828 if you have any questions concerning your electricity bill.

No, please do not build on top of or around any manhole used for any utility service. These have to be opened for repairs and inspections regularly. So, anything in the way can be demolished to access the cables.

No, please do not do this. It only makes it more dangerous and harder to do maintenance work in the future.

Never do this where there are High Voltage power cables, more than 600 Volts.