Dear Valued Customers,
As part of our ongoing commitment to modernize our energy infrastructure and provide you with better service, MEC is implementing important improvements to our metering systems. This transition represents a significant step forward in how we deliver and monitor electricity service to our community, offering you greater control and transparency in managing your energy consumption.
We are pleased to inform you that MEC will transition your regular electricity meter to an Advanced Metering Infrastructure (AMI) meter starting June 1, 2025.
What This Means For You
Your existing meter will be replaced with an AMI meter for billing purposes, while your current meter may remain in place for your monitoring needs. This upgrade is designed with your convenience in mind. There will be minimal disruption to your service, and no action is required from you during the transition.
How You’ll Benefit Directly
- Lower Potential Costs: With real-time usage data, you can identify peak usage times and adjust your consumption habits to potentially reduce your monthly bills.
- More Accurate Billing: AMI meters provide precise measurements of your actual energy usage, eliminating discrepancies that can occur with traditional meters and ensuring you only pay for what you use.
- Access to Real-Time Data: View your energy consumption patterns on an hourly or monthly basis through our customer portal, helping you better understand and manage your energy use.
- Enhanced Transparency: Gain greater visibility into your energy consumption, enabling more effective energy management and budgeting.
- Automatic Meter Reading: Eliminates the need for manual readings, reducing the potential for human error in billing and providing you with more consistent monthly statements.
- Faster Outage Response: AMI systems can quickly detect and automatically report outages, allowing for faster resolution times, often before you even need to call us.
- Environmental Benefits: Improved energy management contributes to overall reductions in energy consumption and greenhouse gas emissions, helping us build a more sustainable future together.
- Greater Control: Detailed consumption data empowers you to make informed decisions about your energy usage, giving you more control over your utility expenses.
Common Questions About the Transition
Who will be involved in this transition?
MEC will identify which customers will be transitioned to the AMI meters. Initially, the transition will focus on our large electricity customers that we classify as our Key Customer Groups. If you receive a notice from our Customer Service, then your account has been identified as part of this important initial phase.
Will this affect my bill?
The AMI meter itself will not increase your rates. In fact, the improved accuracy and your ability to monitor usage may help you identify ways to save on your monthly bills.
Is there any downtime during installation?
The installation process typically takes less than 30 minutes with only a brief power interruption.
Are AMI meters safe?
Yes. AMI meters meet all industry safety standards and emit less radio frequency energy than many common household devices like cell phones and Wi-Fi routers.
Will I need to learn a new system?
No. We’ll provide simple instructions on how to access your consumption data through our existing customer portal.
Join Our Community in Moving Forward
This transition is part of a broader initiative to modernize our power grid and move toward a more efficient and sustainable energy future. By participating in this program, you’re helping our community reduce its overall environmental footprint while enjoying the benefits of modern energy technology.
Questions or Concerns?
Our Customer Service team is available to assist you with any questions regarding this transition.
Contact Information:
- Phone: 625-3828
- Email: customerservice@mecrmi.net
Thank you for being a valued MEC customer. We are committed to continually improving our services to meet your energy needs.
Sincerely,
Marshalls Energy Company
